Spoke 01 — Triage
Every case scored,
the moment it lands.
Ledger's rules engine reads case metadata — jurisdiction count, regulatory flags, entity exposure — and assigns priority before a human touches it. SAR deadlines never slip because no one noticed.
Risk Scoring
14-factor model scores every incoming case within 200ms of ingestion.
Deadline Watch
SAR 30-day and FinCEN 60-day clocks tracked automatically per case.
Auto-Tagging
Jurisdiction, counterparty type, and regulatory regime tagged on arrival.
Spoke 02 — Routing
Right case, right desk,
in under a second.
47 configurable routing rules assign cases to the correct team, adjuster, or escalation path without a coordinator in the middle. Queues self-balance. SLAs self-enforce.
Spoke 03 — Audit Trail
Every touch, timestamped.
Examiners don't surprise you.
Ledger writes an immutable log for every state change, annotation, and routing decision. When your examiner asks for the full SAR case history, you export it in one click — not three days.
One-click examiner export
Full case history as PDF or structured JSON. FinCEN, OCC, and state examiner formats built in.
Immutable storage
Log entries are write-once, cryptographically signed. No one — including your own admins — can alter history.
Spoke 04 — Reporting
Numbers your CFO
actually wants to see.
Resolution velocity, SLA breach rates, adjuster throughput, and regulatory filing cadence — all in one dashboard. Stop building spreadsheets; start running the operation.
2024 Financial Case Resolution Benchmark
FREE PDFBenchmarks from 214 financial institutions across banking, insurance, and wealth management. Give your leadership team the data to justify the switch.
Spoke 05 — Integrations
Plugs into what you have.
Replaces nothing.
Ledger sits on top of your existing stack — Fiserv, Guidewire, Salesforce, Jack Henry. We read from them, write back to them, and give your team a single place to work. No rip-and-replace.
Bidirectional case sync, contact enrichment
Transaction data, account flags, SAR triggers
ClaimCenter case import, adjuster sync
SilverLake and Symitar connectors
T24 and Infinity integration
Incident bridging, workflow triggers
Teams alerts, Outlook case threading
Quality monitoring case handoff
Loan origination dispute pipeline
Market data enrichment for wealth cases
Process orchestration bridge
REST API + webhooks for any system
Don't see your system?
Our REST API and webhook system connects to any platform with an API. Average custom integration time: 4 hours with our implementation team.
Ready to clear the desk?
We'll build a live demo around your actual case types, volumes, and compliance requirements. 30 minutes. No PowerPoint.